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What Features of HBEbooks.com?
How do I become a member?
How do I log on?
How do I Order a book?
Can I order more than one copy of a book?
What is HBE’s return policy?
What if I do not find the book I am looking for?
Are all listed books second Hand?
What if I would like to see more images?
How do I change my personal information, or password?
How can I sell my own books on HBE?
What is HBEs shipping policy?

Q: What Features of HBEbooks.com?
A: To search for a desired item, you can use the basic search option. Go to the drop down menu to      narrow your search by selecting one of the 5 different criteria’s.  You can also use the advanced search which contains additional search fields.  Alternatively, if you would like to browse, click on the various categories found on the left hand side of the home page. If you do not find the book you are looking for, add it to your HBE want list.
Unlike most other second hand book sites, HBE allows you to search in Hebrew for the author, title, publisher and keywords fields.  By searching for your desired item using Hebrew, you are guaranteed more accurate search results, were you to search using an English transliteration. If you do not have Hebrew enabled on your PC, you can use the virtual Hebrew keyboard found at the top next to the ‘Find’ button.

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Q: How do I become a member?
A: In order to purchase any book, you need to sign up as a member. It’s easy and it’s free.  To sign up for the first time, click on ‘My Account’ on the top of the home page, and then click on ‘Not Yet Registered?’  After you have filled out the appropriate fields, click ‘Submit’. Contact support@hbebooks.com if you have any problems creating an account.

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Q: How do I log on?
A: When you visit www.hbebooks.com, click on the ‘My Account’ button on the top menu to log in.

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Q: How do I Order a book?
A: Once you have found your desired book, click  ‘Add to cart’. You will then be forwarded to your shopping cart where you can submit your order request, or you can continue to search for other items. Your initial purchase request will remain in your shopping cart for the duration of the time you are logged in.
Be advised: You MUST be logged-in, with your account to complete a order request. If you are not, you will be prompted to log in before you complete your order request. After you sign in, click ‘Your Shopping cart’ to view the item(s) you selected.
Once you are ready to complete your order request, click on the ‘Submit Order’ button. You will then be forwarded to the order confirmation page (which will be emailed to you as well).  The bookseller will be notified of your purchase request, who will confirm its availability upon which you will receive another email notifying you that your book is available.  If the book is no longer available you will receive an email to that effect as well.  The bookseller is expected to respond within 3 business days. If there is no response, your purchase request will be cancelled and no charges will be incurred.
Once the bookseller confirms your desired item(s) availability, and authorizes your purchase, you will receive a purchase authorization email containing a link to the ‘Your Purchases’ page. Alternatively, you can log on to your HBE account and click on ‘My Account’ and then, ‘Your Purchases’.
Click on the ‘Pay Now’ button to enter your credit card information and click ‘Confirm’ to complete your purchase order.

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Q:  Can I order more than one copy of a book?
A:  Yes. In the book ‘Product Details’, check the ‘In Stock’ value.  That value indicates the number of copies that that bookseller has of this book in inventory. If you would like to purchase additional copies, click on the ‘quantity’ drop down menu, select the number of copies you would like (make sure your selection does not exceed the number of copies the bookseller has available) and then click ‘Add to Cart’.

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Q: What is HBE’s return policy?
A: The Hebrew Book Exchange pledges to ensure customer satisfaction for every item as it is described by our affiliates on our Web site. However, if you are not satisfied that your item is as described, return your purchase within 14 days of receiving the book for a refund, providing the book is in the same condition as when you received it.
Any book or other item purchased via HBE, returned after 14 days of receiving it, will not be entitled to a refund.

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Q: What if I do not find the book I am looking for?
A: If you do not find the book you are looking for, don’t give up! Add it to ‘Your Wants’ list. (note: You must be a member to maintain a want list). Under ‘My Account’,  click on ‘You Wants’. Then click on ‘add new wants to your want inventory’. Add the name of the titles or authors that you are searching for. Your list will be sent to all participating booksellers, and as soon as any book or author on your want list gets added to HBEbooks site, you will be notified via email.  

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Q: Are all listed books second Hand?
A:  Most are. Some may be new, or in new condition. Pay attention to the book description details. If the description does not contain enough information, contact info@hbebooks.com to inquire about the book item in question.

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Q: What if I would like to see more images?
A: Booksellers can only upload one image per book, if they so desire. If you would like to see more images, please contact info@hbebooks.com

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Q: How do I change my personal information, or password?
A: Log on, Click on ‘My Account’ and then click on ‘Your Personal Information’.  If you have problems modifying your personal information or have further questions email support@hbebooks.com .

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Q: How can I sell my own books on HBE?
A: Contact info@hbebooks.com to inquire how to join.

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Q: What is HBEs shipping policy?
A: Books should be shipped to the buyer within 4 business days from completion of the transaction. Books sold domestically are all shipped via USPS media rate unless otherwise specified or requested. For books sold internationally, an HBE administrator will generally contact the buyer in advance to determine an acceptable shipping medium and price, otherwise the going USPS international rate will be used.

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